Privacy Policy

Last updated: July 30, 2026

Lucnda operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services").

Lucnda is powered by Shopline, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described in this policy.

Personal Information We Collect or Process

When you use our Services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, billing address, and shipping address.
• Payment Information: Payment details and transaction information required to process your orders.
• Account Information: Account details, preferences, and settings.
• Order Information: Products viewed, purchased, returned, exchanged, or added to your wishlist.
• Communication Information: Information you provide when contacting our customer support team.
• Device Information: Device type, browser information, IP address, and other technical identifiers.
• Usage Information: Information about how you interact with our website and Services.

How We Use Your Personal Information

We may use your information to:

• Provide, operate, and improve our Services.
• Process orders, payments, shipping, returns, and exchanges.
• Provide customer support and respond to inquiries.
• Personalize your shopping experience.
• Send marketing and promotional communications where permitted.
• Detect and prevent fraud, security risks, or unauthorized activities.

How We Disclose Personal Information

We may share your information with trusted third parties that help us operate our business, including:

• Payment processors
• Shipping and fulfillment providers
• Analytics providers
• Marketing partners
• Customer support service providers

These partners only receive information necessary to provide their services and are required to handle your information appropriately.

Relationship with Shopline

Our store is supported by Shopline, which provides ecommerce infrastructure and related services that allow us to operate our online store, process transactions, and provide a secure shopping experience.

Shopline may process certain information necessary to provide these services. For more information about Shopline's privacy practices, please refer to Shopline's applicable privacy policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Requesting access to your personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of your personal information.
• Managing marketing communication preferences.
• Requesting information about how your data is processed.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

📧 connect@lucnda.com