Thank you for choosing us. We are committed to providing a smooth, reliable, and transparent shipping experience. This policy explains our order processing, delivery timelines, tracking information, and how we handle shipping-related issues.
Orders are typically processed and shipped within 3 business days. Pre-orders, weekends, and U.S. public holidays are excluded from processing times.
During periods of high demand, promotions, or holidays, processing times may take slightly longer. Unexpected delays may occur due to carrier disruptions, weather conditions, or circumstances beyond our control.
Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout. If you cannot find your shipping confirmation email, please check your spam, junk, or promotions folders before contacting us.
For international orders, please contact us if your package has not arrived within 14 days after shipment, and we will assist with tracking and investigation.
If your tracking status shows "Label Created" or "Pre-Shipment" and has not updated for more than 7 days, please contact us so we can follow up with the shipping carrier.
In rare cases, carriers may mark a package as delivered before the final delivery is completed. Before contacting us, please check your mailbox, delivery area, neighbors, or building management, and confirm that your shipping address is correct.
If your package is still missing, please notify us within 30 calendar days after receiving your tracking information so we can assist you.
If a package is confirmed lost and tracking shows no further movement, we will provide a full refund for the missing item(s). If inventory is available, we may also offer a replacement shipment.
For any shipping-related questions or assistance, please contact our support team:
We appreciate your patience and support. Thank you for shopping with us!
loading
